Refund Policy

Last updated: 27 October 2026

bivia is free to play. This policy covers optional purchases, such as extra name changes or voluntary support payments. Payments are processed by our reseller Lemon Squeezy, the Merchant of Record for all orders.

Digital items

Purchases are digital and are added to your player as soon as payment goes through. Because of this, purchases are generally final once they've been delivered.

When we'll refund you

• You were charged but didn't receive what you paid for, and we can't fix it.
• You were charged twice or by mistake.
• A technical problem on our side stopped the purchase from working.

Contact us within 14 days of the purchase and we'll sort it out. Voluntary support payments (donations) aren't usually refundable, but if you sent one by mistake, let us know within 14 days and we'll refund it.

How to ask

Email support@playbivia.com with your order number (it's in your receipt email from Lemon Squeezy). Approved refunds go back to your original payment method through Lemon Squeezy, usually within 5–10 business days. If a paid item is refunded, it's removed from your player.

Your legal rights

Where consumer law in your country gives you more rights, those rights still apply.